Frequently Asked Questions

How long will it take for my order to arrive?

All products on our website are shipped from regional Victoria. Generally, you can expect your order to arrive within 5 to 7 business days, unless you are located within Victoria, in which case the delivery may be quicker.

I want to change or cancel my order, how do I do it?

To change or cancel your order, please contact customer service as soon as possible. The sooner you reach out, the better the chance that your order hasn't been shipped yet, as orders are usually shipped out the next day.

If your order has already been shipped and you still wish to cancel, please note that you will need to cover the shipping costs for returning the item, and a refund will be processed once the item is received. for more info on refunds Returns & Refunds policy

Do you also ship to my country?

Currently, we only ship to Australia. However, we are considering expanding our shipping options to other countries as the shop grows in the future. Please check back later for updates on shipping availability.

How can I contact you for other questions or issues?

If you have any additional questions or need assistance, please don't hesitate to reach out to us. You can contact us via email at info@tcgboxau.com, or you can fill out the form on our "Contact Us" page. We will get back to you within 24 hours. We are here to help!

Do you have any reviews?

Currently, we do not have reviews on our website. However, we have received many positive reviews on eBay, where we are a top-rated seller, and we have completed over 500+ orders there. You can check out our reviews directly on our eBay page for more insights. https://www.ebay.com.au/str/tcgboxau